FREQUENTLY ASKED QUESTIONS
Product & Service FAQ
Find answers about our insulation materials, customization services, international shipping and cooperation.
Q
What products do you manufacture?
We specialize in manufacturing waterproof backer boards, tile backer boards,
high compression XPS boards, ultra-thin XPS boards, graphite EPS (SEPS),
and passive house energy-saving insulation boards.
Q
What industries are your products used in?
Our products are widely used in wall insulation systems, underground insulation,
prefabricated building insulation cores, roof insulation systems, floor insulation,
cold storage insulation and other energy-saving construction applications.
Q
Do you offer customization or OEM/ODM services?
Yes. We provide customized production according to drawings or samples,
and support OEM/ODM cooperation.
Q
Can I customize the packaging?
Yes. Neutral packaging or customized packaging with customer logos and labels
are available according to customer requirements.
Q
Are your products certified?
We can provide relevant quality certifications such as ISO according to
customer requirements.
Q
How can I get a quotation?
Please send us your drawings, specifications, materials and quantities.
Our team will review your requirements and provide a quotation promptly.
Q
Can you do EXW, FOB, CIF or DDP terms?
Yes. We support various international trade terms.
Main shipping ports include Shanghai, Ningbo and Shenzhen.
Q
Can I get a sample first?
Yes. Samples are available. The normal sample lead time is 3–7 days,
depending on product complexity.
Q
What is the lead time for bulk orders?
Bulk orders usually take 15–30 days. The exact delivery time depends on
order quantity and product requirements.
Q
What shipping methods do you provide?
We provide shipping by air, sea and express.
FOB, CIF and DDP terms are available.
Q
What payment methods do you accept?
We accept T/T, L/C, PayPal, Alibaba Trade Assurance and other payment methods.
Q
Do you provide after-sales service?
Yes. We provide warranty support. If there are quality issues,
we offer returns or replacements according to the situation.
We would love to hear from you.
If you’ve got great products your making or looking to work with us then drop us a line.